Privacy policy


Hmm I Know LLC Privacy Policy

(last updated March 11, 2021)

1. Introduction

This privacy policy (“Privacy Policy”) will give you information about how we collect, store and process your information when you visit our website (regardless of where you visit it from), www.hmmIknow.com (“Website”); and/ or use our online gaming platform and other offered content and related services (“Services”) and/ or our mobile application HmmIKnow! (“App”). By using our Website, App and/ or Services, you agree to the collection, storage and use of information/data in accordance with this Privacy Policy. We recommend that you read this Privacy Policy carefully when using our Website or App or Services or transacting with us. By using our Website, App, or Services, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

2. Information We Collect

(a) Information Collected From You We collect your information when you visit our Website or use our App or Services. Also, we collect information you provide directly to us, request to subscribe to or use our Services, contact user support, email us, or otherwise communicate with us. The information we collect includes name, address, phone number, age, gender, payment information and other information you choose to provide. The minimum age to use our Services is 7 years and our games are not targeted at children below this age, however, if you are below the age of 13 years, you acknowledge that you have obtained parental consent to provide us your personal information and to use our Services. We do not sell your information to third parties, but only share it with our partners as mentioned this Privacy Policy for the purposes of providing our Services.

The following are additional situations in which you may provide your information to us:

  • When you fill out forms or fields to register/ subscribe to or use our Services;

  • When you sign up for any newsletters or other materials;

  • When you provide information to us through a third-party application or website;

  • When you communicate with us or request information about us or our Services, whether via email or other means, including contacting our support team;

  • To inform you about our new game;

  • When you participate in online surveys;

  • When you participate in any of our marketing initiatives, including, competitions, events, or promotions;

  • When you register and/or participate in online forums, reviews or provide user generated content or submissions; and

  • When you use the App.

We also automatically collect non-personal information from your browser, computer, or mobile devise when you use the App or Website through the use of various technologies, including cookies and pixel tags. We may collect IP address, browsing behavior, log data and device IDs. This information is used by us in order to enable us to better understand how our Services are being used by visitors and allows us to administer and customize the Services to improve your overall experience. We may aggregate information from the user of the Website, App, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors and average time spent on the Website, App, which will also be considered as non-personal information.

(b) Data Collection From Our Channel Partners

When you visit our online partners (such as Paypal for payment), we may receive information from such partners, and also via third parties when you visit our page on social media sites (e.g., Facebook, Google). When you’re visiting any of these online channels/sites, our partners may collect:

  • Registration information that we use to help you set up an account (e.g., your name, country, gender, date of birth, email address, username and password).

  • Payment or transactional information that we use when you buy or use online services (e.g., phone number or Paypal ID).

  • Location information or your IP Address that we use to give you relevant online content.

  • Information you’ve shared publicly on our forums.

  • Information you’ve sent to an individual or group using our messaging, chat or post services.

  • Information you provide when you use our own online channels or third-party channels (such as social networks).

(c) Device Information When you access our Services by or through a mobile device or any desktop or handheld device, we may collect certain information automatically, including, but not limited to, the type of device you use, your device unique ID, the IP address of your device, your operating system, the type of internet browser you use and other statistics.

(d) Usage, Behavior and Preference Information We collect information about how you and Website visitors and App users interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through use of cookies, pixel tags, touch heatmaps, user recordings, crash videos and similar technologies that create and maintain unique identifiers. A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts of Services. We cannot control the use of cookies by third parties (or the resulting information) and use of third party cookies is not covered by this policy.

3. Why we need to collect and process information As we offer our Services directly to our end users and our Services offer many different experiences, we need to collect and process information, so that:

  • Users can subscribe/ register to use our Services online;

  • We can send users any information they’ve asked us for or answer their questions;

  • We can ask users to give us feedback on our Services through questionnaires and surveys;

  • We can provide our users with relevant marketing information about our Services;

  • To improve and supplement our matching algorithms, display relevant public facing information for user profiles (such as professional data and videos/images) to other users on the platform, analytical purposes, marketing purposes.

4. Sharing of Information

(a) We may share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

(i) with third party service providers to enable them to provide the Services you request, such as channel partners, App developers, analytics;

(ii) with the general public if you submit content in a public forum (such as social media website such as Google, Facebook, Twitter, Instagram), for reviews, comments, social media posts, or with other features of our Services that are viewable by the general public; and

(iii) with third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or services with which we integrate.

(b) We may disclose your Information:

(i) To any person who, in our reasonable judgment, is authorized to receive your information as your agent, including as a result of your business dealings with that person (for example, your attorney);

(ii) To our third-party partners and service providers so that they may provide support for our internal and business operations, including handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and our Services maintenance and security. These companies are authorized to use your information only as necessary to provide these services to us and are contractually obligated to keep your information confidential;

(iii) As required by law or ordered by a court, regulatory, or administrative agency;

(iv) As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another's rights or property, including, without limitation, our rights or property;

(v) If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;

(vi) To enforce our Terms of Use, this Privacy Policy, and any other applicable agreements and policies; and

(vii) To enforce or protect our rights.

We may also use third-party payment service providers (such as Paypal) ("Payment Vendor"), offering payment transaction services to us in order to sell a product or service through the Websites and/or App. The Payment Vendor acts a data controller with regards to the personal data related to the transactions (“transaction data”) processed for the purpose of purchasing the product or service. The transaction data may include your personal details, your payment ID, and the transaction details. Whenever you buy something from the Websites (e.g., a virtual game item), the information that you provide to the Payment Vendor is subject to their privacy policies, not ours. The legal basis for this processing is the performance of a contract. You explicitly consent that we may provide personal information collected from you to a Payment Vendor for the purpose of the offering of the payment-transaction service whenever you buy something from the Website and/or App and that such Payment Vendor may use such data for (statistical) analysis of payment transactions.

5. Service Providers

We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Services-related services and/or to assist us in analyzing how our Services is used. These third parties have access to your information only to perform specific tasks for the purpose of providing the Services.

6. Compliance

We may access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; or protect the rights, property, or safety of us, our employees, our users, or others.

7. Analytics and Advertising Services Provided by Others

We may allow others to provide user measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, software development kits (SDKs), and other technologies to identify your device when you visit our Website, use our App and use our Services, as well as when you visit other online sites and services.

8. Your Rights in Relation to the Personal Information we Collect

You have the right to access, correct, delete, restrict processing, and object to processing of your personal information. If you wish to (i) update, alter, delete or obtain a copy of your personal information that we hold; (ii) restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or (iii) where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable format, you can request this by emailing us at the address set out at the end of this Privacy Policy. We endeavor to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests and due to other circumstances.

Please note that, if you request that we restrict or stop using information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide Services to you or negatively impact the Services we can provide to you and your experience of the App.

We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance, and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.

9. Links to Third-Party Websites

Our Services, as well as the email messages sent with respect to our Services, may contain links or access to websites operated by third parties that are beyond our control. Links or access to third parties from our Services are not an endorsement by us of such third parties, or their websites, applications, products, services, or practices. We are not responsible for the privacy policy, terms and conditions, practices or the content of such third parties. These third-parties may send their own cookies to you and independently collect data. If you visit or access a third-party website, application or other property that is linked or accessed from our Services, we encourage you to read any privacy policies and terms and conditions of that third party before providing any personally identifiable information. If you have a question about the terms and conditions, privacy policy, practices or contents of a third party, please contact the third party directly.

10. Business Transfers and Corporate Changes

We may share information with our subsequent owner, co-owner, or operator of one or more of the Services; or in connection with (including, without limitation, during the negotiation or due diligence process of) a corporate merger, consolidation, or restructuring; the sale of substantially all of our stock and/or assets; financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

11. How Long We Retain Your Information

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law. We can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, or to take any other actions consistent with applicable law.

12. Our Cookie Policy

Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user-friendly service – for example, remembering previous subscription or account details. Like most websites, our Website, online channels and App collect some information (e.g., information on IP addresses, browsers, internet service providers, referring pages, exit pages, 4 operating systems, date stamps, time stamps and clickstream data). Both we and our third-party tracking utility partners use browser storage, app storage, cookies, pixels, beacons, scripts and tags to analyze trends, administer the site, track user movement through the site and collect demographic information about our overall user base. We may receive reports on these from our third-party tracking utility partners on an individual and aggregate basis.

13. Privacy Policies of Other Websites

Our Website or App may contain links to other websites owned and operated by third parties that are beyond our control. Links or access to third parties from our Services are not an endorsement by us of such third parties, or their websites, applications, products, services, or practices. We are not responsible for the privacy policy, terms and conditions, practices or the content of such third parties. These third-parties may send their own cookies to you and independently collect data. This privacy policy applies only to this Website and App, so if you click on a link to another website, you should read and be familiar with their Privacy Policy. If you have a question about the terms and conditions, privacy policy, practices or contents of a third party, please contact the third party directly.

14. Keeping children safe online

We are committed to making sure children are safe online and have privacy processes in place to make sure we’re keeping our young users safe when they’re using our product, Services and partner channels. We also take all reasonable care to ensure that we don’t knowingly collect, store, use or process personal information from children who may inadvertently use our Services without proper parental consent.

We follow all relevant laws for children aged under 13 years when it comes to personal data, thereby:

  • Making sure we tell parents what personal information we collect, store, use and process from their child and explaining whether we share the information;

  • Meeting legal requirements by asking for parental consent to collect, use and process a child’s data and asking for consent to send their children information about our products and services;

  • Limiting how we collect, store, use and process personal information from children so only data that is reasonably needed for them to take part in an online activity is collected; and

  • Giving parents access or the option to ask for access to personal information we’ve collected from their child – parents can also ask for their children’s personal information to be changed or deleted.

Parents of users under the age of 13: If you wish to have access to your child's personal data to view, correct, or delete the information that we have collected about your child, please send a written request to 3527 Mt. Diablo Blvd. #458, Lafayette CA 94549 detailing your request along with a copy of your driving license (to prevent misuse of requests for information), or send an email with all such information to support@hmmiknow.com.

15. Collecting and using children’s information

Our Website, App and/or Services may be used by children for the purpose of exploring, discovering, learning about our products/Services. Whenever we collect personal information from a child, we only keep the information for the time we need it to provide a service or for the time it’s legally required to be kept on record. Where personal information is needed for features to function, we’ll only ask for information that is reasonably required to take part in the activity. If we discover that we’ve unintentionally collected information from a child in a way that doesn’t meet Children's Online Privacy Protection Rule (“COPPA”) requirements, we will delete the information within a reasonable time.

16. Data security and integrity

The security, integrity and confidentiality of your information is extremely important to us. Your data will be stored in a secure dedicated cloud storage.

We, strive to implement and maintain reasonable, industry-standard secure storage technologies and commercially acceptable security procedures and practices appropriate to the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, we cannot ensure or warrant 100% security of any information you provide to us or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed by unauthorized persons or hardware or software failure. Further, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.

Our users, employees and partners also play an important role in protecting information. We encourage users to choose passwords and other forms of user credentials for authentication that are difficult for others to guess and to keep their personal passwords and credentials secret.

Our users are solely responsible for the interactions with other users. A user understands that we do not make criminal checks or otherwise inquire into the background of users.

Should you notice any flaws or concerns in our security, please contact our team at support@hmmiknow.com as soon as possible. If we ever experience a data breach in which customer information is at risk of being misused, we’ll contact user according to legal requirements. If necessary, we will also contact data protection authorities.

17. Data transfers, storage and processing globally

We may transfer your personal information to third parties in locations around the world for the purposes described in this Privacy Policy. We may use third-party service providers to, process and store your information in the United States, Canada, Japan, the European Union and other jurisdictions.

Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Whenever your personal information is transferred, stored or processed by us or by companies carrying out such services on our behalf, we’ll take reasonable steps to safeguard the privacy of your personal information.

We will make sure we, as a minimum, use the standards of data privacy and security that follows from the European General Data Protection Regulation (“GDPR”) anywhere in the world where we collect, store, use or share your personal data. Where your local rules require more from us than that, we will adjust our practice to make sure your data is safe with us no matter where in the world you are! These rules are set by European data authorities across the European Union and set the some of the highest standards in the world on data collection, storage, use and sharing.

18. “Do not Track”

There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

19. Notice to California Residents

If you’re a California resident, you’re permitted by California Civil Code Section 1798.83 to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. With respect to these entities, this privacy policy applies only to their activities within the State of California.

20. Changes to this Privacy Policy

This Privacy Policy will remain in effect, except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Website and/ or App. This Privacy Policy shall be governed by the laws of the State of California and submitted to the exclusive jurisdiction of the courts in Northern District of California. This Privacy Policy was last updated on March 11, 2021.

21. How to contact us

If you have any questions about this Privacy Policy, please contact us at support@hmmiknow.com. Please include your name and pertinent info in your inquiry.